FAQ
Please read carefully our FAQ. If you can’t find the answer, please contact us by email.
Our business operates from Melbourne and we ship invite orders Australia wide and internationally.
Personalised items : Once you submit and order online, a digital proof will be sent to you within one business days of us receiving your payment.
Once you have approved your digital proof, the process of printing and packing will take between 1 to 2 business days. Shipping is not included within this timeframe.
Shipping will take another 1-6 business days depending on the shipping method selected and your location.
Other items : We ship next business day
Wedding Invitation : Free of charge
Candle : $10.0
Door mat : $15.0
Other items : $9.0
We want to keep the shipping cost low for all of our customers. For this reason, we choose to ship all of our orders via Australia Post regular airmail/stamp mail.
If you need your order sooner, please upgrade your shipping choice through checkout.
Major credit cards(Visa, Master Card, AMEX)
Paypal
♥ AUSTRALIA DELIVERY ♥
We ship from Melbourne. According to AUSPOST, it takes approx. 2-6 business days in Australia.
If you need your order sooner, please upgrade your shipping choice through checkout.
♥ OVERSEAS DELIVERY TIME ESTIMATE(Ref. AUSPOST website) ♥
• Ship to New Zealand : 7 business days
• Ship to USA : 6 business days
• Ship to UK : 8 business days
PLEASE NOTE THAT THE SHIPPING TIME IS ONLY AND APPROXIMATE, WE CANNOT GUARANTEE THE SHIPPING TIME.
Yes. All of your payment information is secured.
We will not have access to your full credit card details and we are only able to obtain funds with your authorisation.
- You will be received your order confirmation. And your order will be ready in 2 business days to be dispatched.
- You will notified with another email about the shipment.
CUSTOM ORDER?
– Digital Proofing : 1-2 business days – Digital proof created and sent to your email address.
– Printing : 1 day – Once you approve the artwork, production will be commence. (Printing, cutting & quality are assured)
– Shipping : Next business day – Once dispatched, you will receive an email(or other notification).
Ant that’s it. That easy!
We are sorry. Local pick up is not available
Yes. Invoice is included in your order confirmation email.